10 services VIP

10 services VIP

10 services VIP

THE PRICE

Since the Charlet House works directly with the manufacturing and offers an online distribution of its PATINO line there are absolutely no intermediary costs.  Charlet charges neither for brand name nor overheads. The result is a high quality Goodyear stitched pair of shoes of unique character at a competitive price, 2 to 3 times less expensive than those found in other shoe shops.

THE LIFETIME WARRANTY

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Because the best savoir-faire is called upon to make these magnificent shoes

Because only the best raw materials are worked with

Because the passion for luxury is the motivating force behind Charlet

Because customer satisfaction is our motto

Charlet can offer a warranty for the life of the Goodyear stitching.
Unfortunately, if the stitching becomes damaged, you need only to return them for a complete re-soling without any additional charges.

A NEW PATINA OFFERED


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For each pair of the Monte Carlo models (made-to-order), PATINO offers to re-patina the shoes either the same color as those originally purchased or a new patina chosen from the 6 colors of choice.  This service is free of charge within 3 years after the initial purchase. 

A RE-SOLING OFFERED

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The owners of a pair of PATINO shoes can benefit from one free re-soling within the 3 years following their purchase.  The customer needs only to return the pair to Monaco and will receive them back in 3 to 4 weeks.
Return Adress
CHARLET S.A.M. / Patino Monaco
2 rue du Rocher
98000 Monaco

PERSONALIZED SERVICE 

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PATINO advisors are at your disposition to answer any questions you may have on +377 92.05.59.05 or by email info@patinoshoes.com

 

SECURED PAYMENT

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SSL-3D secure service is used to secure your payment.  Visa, MasterCard and American Express are accepted. If however a payment problem arises, it is possible to pay directly by telephone thanks to internal TPE security (the cryptogram is never asked for).

EXPRESS AND FREE DELIVERY

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Your order will be prepared the day of purchase. It takes 24/48h for a delivery in France / Monaco, 3-5 working days for a delivery in the EU and maximum 7 working days outside the EU.


RETURNS: SATISFACTION GUARANTEED

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Every customer has a delay of 14 days to return a purchase if ever the shoes do not suit them.  The customer must specify if they want an exchange, a credit or a reimbursement.

PERSONAL INFORMATION PROTECTION 

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Protection of the personal information of its customers is a commitment that Charlet takes very seriously. Customer information is in no case given to third parties.

A PIECE OF PATINO FOR ITS CUSTOMERS

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Each order of a pair of PATINO shoes will be given very special treatment because PATINO customers are unique:

* A chamois to maintain the original beauty of the shoes
* A shoe bag for travelling
* An extra pair of shoelaces
* A “gentlemen’s corner’ finish on the interior of the heel to preserve the hem of the trousers.
* A luxury shoebox fitted with a golden ring for easy access and storage in your closet.