Return policy

Return policy

Return policy

You have a period of 14 days from the date of invoice to return the shoes. No returns are accepted after this period.
The shoes must be returned unused, never been worn and in a condition for resale. A separate carton should be used for return. We recommend using the original carton to return your order.

In this case, you may request either:

  • A refund (effective within 15 days after receipt and verification of the condition of the shoes), or
  • A credit on your account for a future order or
  • An exchange (size, colour or model)

Refund of an order
Charlet / Patino will refund your payment by check in Metropolitan France and Monaco, by bank transfer for other countries and by credit card if the order has paid for by card. Refunds are made within 14 days maximum after receipt of the cancelled order, and once the shoes have been returned in perfect condition.

Please return your shoes at the following address:

Société CHARLET
PATINO Monaco
2 rue du Rocher
98000 MONACO